Terms of Service

These terms govern your use of the Puzzle Lantern app and website (the “Service”). They are an agreement between you and the sole trader operating Puzzle Lantern in New South Wales, Australia (“we”, “us” or “our”). Contact us at tashukwork@gmail.com. By using the Service, you agree to these terms. If you do not agree, please do not use it.

1. Eligibility and accounts

You must be at least 13, or the higher minimum age required where you live. If you are under 18, you must have a parent or guardian’s permission to use the Service and make purchases, and they should review these terms.

The app creates a pseudonymous account without requiring your real name, email address or a password. Keep your device and account access secure. Account recovery may not be possible if you lose access to your device or its stored credentials. Restoring a purchase does not necessarily restore your gameplay account or history.

Do not sell, rent or share account access, impersonate another person, or create accounts to evade restrictions or manipulate leaderboards. Tell us if you suspect unauthorised use. Our Privacy Policy explains how we handle information associated with your account.

2. The games and your licence

Puzzle Lantern provides puzzle games, Daily results, More puzzles and social features for personal entertainment. Subject to these terms and any applicable purchase, we grant you a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes. The Service, artwork, branding and original content belong to us or our licensors. No ownership rights are transferred to you.

Puzzle Lantern is an entertainment product. We make no claim that playing improves intelligence, memory, language ability or cognitive health, or prevents or delays a medical condition. Game names describe gameplay; results are not a medical, educational or other assessment of your abilities.

3. Acceptable use

You must not:

• Use the Service unlawfully, harass others or infringe their rights.
• Use offensive, hateful, sexually explicit or impersonating display names.
• Spam invitations or misuse friend requests, reporting or blocking features.
• Submit fabricated results, use solvers or automation to gain an unfair leaderboard advantage, or manipulate game timing or result data.
• Bypass security or access controls, interfere with the Service, or collect other players’ information through unauthorised scraping.
• Copy, resell, modify or reverse engineer the Service except with our permission or to the extent applicable law permits despite this restriction.

These rules do not prohibit legitimate accessibility tools used without manipulating results or gaining an unfair advantage.

4. Player content and moderation

You remain responsible for names, feedback and other content you submit, and retain any rights you have in that content. You give us a non-exclusive, royalty-free permission to store, reproduce and display it only as needed to operate, support and moderate the Service. That permission ends when the content is removed, except for copies reasonably retained for legal, security or backup purposes as described in the Privacy Policy.

Profile names and results may be visible to other players. Use the reporting and blocking controls, or contact us, to raise concerns. We may remove offending content or restrict an account where we reasonably believe it breaches these terms, creates a security risk or requires action by law. We will act proportionately and explain the reason where reasonably possible, unless doing so would compromise safety, security or a legal obligation. You can ask us to review a decision by email.

5. Fair play and results

We check submitted Daily results and may reject or remove results that fail validation or reasonably appear to involve cheating. We may correct or replace an invalid puzzle and adjust affected results or leaderboards. Contact us if you believe an error has affected you. We will consider relevant information when reviewing a decision, although we may withhold detection details needed to prevent abuse.

Scores, streaks and leaderboard positions have no monetary value and cannot be redeemed for money or prizes. A subscription does not entitle you to preferential leaderboard treatment.

6. Free access and subscriptions

The app describes the features included in free access and Puzzle Lantern Premium. Any free-access period, trial, eligibility conditions, price, currency and billing period will be shown before you purchase. A free period that does not require a subscription purchase does not automatically create a paid subscription.

Purchases are processed by the app marketplace through which you subscribe, subject to its payment terms. Subscriptions renew automatically for the stated billing period unless cancelled before the applicable renewal deadline shown at purchase. To avoid another charge, cancel at least 24 hours before the current period ends, or earlier if your purchase terms require it. A subscription trial may convert to paid access as disclosed when you accept the offer.

Manage or cancel a subscription through the subscription settings of the marketplace account used to buy it. Cancellation normally stops future renewals and leaves access until the end of the paid period, subject to any refund or trial conditions. Deleting the app or your Puzzle Lantern account does not cancel your subscription. Use the app’s restore-purchases option with the same marketplace account if needed.

We will give advance notice of changes to recurring prices or material subscription benefits and obtain consent where required. Price changes apply to a future billing period, not retrospectively to a period already paid for. You can cancel before the change takes effect. Refunds may be requested through the marketplace, and you can also contact us for help or a remedy you are entitled to by law. Marketplace policies do not limit your statutory consumer rights.

7. Availability and changes to the Service

We use reasonable care in providing the Service, but maintenance, connectivity issues and other interruptions may occur. We cannot promise uninterrupted access or error-free puzzles, results or storage. Some features require an internet connection and a compatible device.

We may update games or features for functionality, security or legal reasons. If we discontinue the Service or materially reduce a paid service, we will give reasonable advance notice where practicable and provide any refund or other remedy required by law, including for paid access we cannot supply. Urgent security or legal changes may take effect immediately.

8. Ending your use

You may stop using the Service and delete your account in Settings at any time. We may suspend or terminate access for a serious or repeated breach of these terms, a material security risk or a legal requirement. Where practical, we will give notice and a reasonable opportunity to resolve a breach before termination. You may contact us to request a review.

Account deletion is permanent; retained information is addressed in the Privacy Policy. Cancellation of a subscription must be handled separately. Ending access does not remove accrued consumer rights or entitle us to retain payments contrary to law. Provisions about ownership, accrued payments, liability and disputes continue as needed after termination.

9. Consumer guarantees and liability

Australian consumers have statutory guarantees, including that services will be provided with due care and skill and be fit for a disclosed purpose where the law requires. If the Service fails to meet an applicable guarantee, you may be entitled to a remedy such as a refund, cancellation, replacement or compensation, depending on the circumstances. Equivalent mandatory protections in other countries also continue to apply.

Subject to those rights, we are not responsible for loss that was not reasonably foreseeable when you agreed to these terms, or loss caused by your breach of these terms to the extent that breach caused the loss. Nothing here excludes liability for our fraud, wilful misconduct, negligence or any liability that cannot lawfully be excluded or limited.

10. Changes to these terms

We may revise these terms for changes to the Service, legal requirements or reasonable operational needs. We will update the date on this page and give reasonable advance notice of material changes through the app or website. Urgent legal or security changes may apply sooner. Changes apply prospectively and do not remove accrued rights. Where required, we will seek your agreement. If you do not accept a change, you may stop using the Service and cancel renewal; any statutory right to a refund or other remedy remains available.

11. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction. This does not deprive you of mandatory protections or any right to bring a claim in the courts or tribunals where you live.

Please contact us first so we can try to resolve a concern. This does not prevent you from seeking urgent relief or contacting a court, tribunal or regulator. If a provision is unenforceable, the remaining terms continue to apply to the extent permitted by law.

12. Contact

For support, billing questions or complaints, contact the sole trader operating Puzzle Lantern in New South Wales, Australia at tashukwork@gmail.com.